Branch Operations Manager
About The Position
What makes Stephen Gould Exceptional. Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the global. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Stephen Gould - 5 Principals Values and behaviors we look for: Be committed to delivering the best results as a team, recognize that decisions may differ from individual opinion, succeed as a group . Turn challenges into opportunities , be proactive and problem-solve early A positive and gracious colleague who leads and motivate though collaboration and support for peers
Requirements
- Associate degree in Business or related discipline + 5 years of experience required.
- 3+ years of experience managing a team required
- 3+ years of experience in a sales, service, or supply chain related role highly preferred
- Experience in managing a customer service team in a supply chain or logistics environment.
- Expert proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools
- Experience in a corporate sales and service environment
- Experience in developing employees and workforce planning
Responsibilities
- Leading a team of Client Management Specialists/Buyers who act as the point of contact for a sales agent(s) processing client products and business portfolios.
- Leading the CMS/Buyer team, reinforcing compliance with all Stephen Gould policies, procedures, and behavioral expectations, in alignment with our 5 Principles.
- Partnering with Sales Managers to align on collective branch visions and goals, driving productivity, accountability, and effective communication between SAs, branch teams and Corporate.
- Managing a team of (2-15+) Client Management Specialists, Buyers, and/or Project Managers who are directly partnered with the sales force to process Stephen Gould’s portfolio of business.
- Overseeing orders from inception to payment, in alignment with Stephen Gould policy and procedures.
- Monitoring performance levels of the CMS/Buyer/PM team, writing and delivering performance reviews, as well as making annual compensation recommendations.
- Acting as the escalation point for suppliers, customers, sales agents, branch and corporate partners, and employees in terms of issue resolution.
- Executing and fostering compliance with local, state, and federal government reporting requirements at the branch.
- Compiling monthly reports with regards to business activity and profitability and reporting out communicating these figures as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
