Branch Director of Clinical Services

Cornerstone Home Health and Hospice • Phoenix, AZ

34d

About The Position

The Branch Director of Clinical Services is responsible for the overall leadership, administration, and clinical operations of the hospice branch. This role ensures the delivery of high-quality, patient-centered hospice care in compliance with federal, state, and accreditation standards. The Branch Director oversees clinical staff, maintains regulatory compliance, drives operational performance, and promotes a culture of compassion, excellence, and teamwork.

Requirements

• Current, unrestricted Registered Nurse (RN) license in the State of Arizona required.
• Minimum of three (3) years of hospice or home health leadership experience required.
• Demonstrated knowledge of hospice regulations, Medicare guidelines, and clinical best practices.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead interdisciplinary teams effectively.
• Proficiency with electronic medical record (EMR) systems and Microsoft Office applications.
• Valid Arizona driver’s license, reliable transportation, and proof of automobile insurance.

Nice To Haves

• Bachelor’s degree in Nursing or a healthcare-related field preferred.

Responsibilities

• Direct and manage daily hospice clinical operations for the branch.
• Provide leadership, supervision, and support to clinical staff, including nurses, aides, social workers, chaplains, and other interdisciplinary team members.
• Ensure the delivery of safe, effective, and compassionate hospice services in accordance with physician orders, care plans, and organizational policies.
• Monitor quality outcomes and implement performance improvement initiatives.
• Ensure compliance with Medicare Conditions of Participation, Arizona state regulations, and applicable accreditation standards.
• Oversee patient admissions, care coordination, case management, and discharge processes as appropriate.
• Participate in hiring, onboarding, performance evaluations, coaching, and staff development.
• Manage branch staffing to ensure appropriate coverage and continuity of care.
• Collaborate with physicians, referral sources, hospitals, skilled nursing facilities, assisted living communities, and other healthcare providers.
• Monitor clinical documentation for accuracy, timeliness, and regulatory compliance.
• Investigate and resolve patient, family, and staff concerns in a professional and timely manner.
• Support census growth and business development initiatives through relationship building and community engagement.
• Maintain branch readiness for audits, surveys, and regulatory reviews.
• Participate in budget management and resource utilization to support operational efficiency.

Benefits

• Opportunity to make a meaningful impact on patient care and access to services.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager