Branch Coverage Manager

Peak Credit Union•Lacey, WA

12h•Hybrid

About The Position

This position provides leadership, operational oversight, and hands-on support to branches and departments across Peak’s footprint. Ensures continuity of operations during staffing shortages, branch transitions, and other operational needs. Leads the Branch Coverage Team, supports branch leadership, and maintains consistent service, risk management, and member experience standards. The role will cover the branches and areas throughout Washington. Travel will cover counties from Thurston, Pierce, Lewis and Grays Harbor. Travel is required.

Requirements

Minimum of five (5) years of experience in a retail banking management or leadership role, with demonstrated progression and increasing levels of responsibility.
Ability to coach, teach, and hold staff accountable to behavior and process expectations.
Ability to inspire and successfully lead teams through change.
Knowledge of operations to coordinate the daily functioning of the facility and to resolve employee and member problems.
Complete familiarity with credit unions' savings, checking, and lending policies and guidelines, as well as specific loan programs, qualifications, insurance, etc., to provide full savings and loan services.
Ability to relate management goals and objectives to budgets and action plans, focusing on increasing profitability while maintaining superior member service.
Ability to train, motivate, and supervise employees, and to maintain an effective schedule of workflow within the branch.
Ability to cope with pressure resulting from meeting schedules, supervising employees, and dealing with impatient, irate members.
Ability to exercise discretion and independent judgment in interpreting policies and procedures, making exceptions as required.

Nice To Haves

Previous experience in a credit union.
Bachelor’s Degree in Finance or related field of study.

Responsibilities

Leads and manages the Branch Coverage Team, including scheduling, development, and active performance management.
Provides timely feedback, coaching, and guidance to team members across the branch network.
Models Peak leadership behaviors and core values in all interactions with staff, members, and community partners.
Provides on-site and remote leadership support to branches as needed, including opening and closing branches.
Maintains readiness to step into frontline or leadership roles to ensure uninterrupted branch operations.
Ensures branches adhere to required operational processes, internal controls, and risk management standards.
Supports consistent, high-quality member service during periods of staffing or leadership disruption.
Supports and implements training related to products, services, sales, and frontline processes.
Maintains current knowledge of products, services, systems, and frontline procedures.
Reinforces service standards, sales expectations, and operational consistency across locations.
Inspires and leads teams through change, staffing challenges, and organizational transitions.
Attracts, develops, coaches, and retains a high-performing Coverage Team.
All other duties as assigned.