BRANCH COORDINATOR

Apria Healthcare•Hampton, VA

15h•$20 - $21•Onsite

About The Position

At Accendra Health, Branch Coordinators help make healthcare easier by supporting care beyond traditional settings. They positively impact patients and caregivers by phone and in person, delivering excellent customer service and working with patients, providers, and teammates to ensure orders are received and processed accurately, efficiently, and on time. They also help ensure the company can bill health insurance plans by obtaining required documentation. The role performs customer service and branch processing work, including handling orders, verifying insurance and authorizations, coordinating delivery appointments, gathering documentation, collecting payments, and completing data entry. It may also involve downloading recordings from respiratory devices and performing functional tests on certain equipment. The position is performed in an office setting with moderate noise and indoor fluorescent lighting.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing, problem-solving and analysis skills.
Patient-focused approach and teamwork skills.
Time management and ability to multitask.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate resolutions, and escalate queries or concerns when necessary.
Process branch duties, including creating and working with orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorization, monitoring faxes, and performing data entry.
Work with the sales team, referral sources, and patients to gather documentation and information needed to meet insurance guidelines.
Request health plan authorizations or information electronically or verbally, as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill individual health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
May download recordings from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.