Branch & Community Development Manager

Community Financial System, Inc.•South Burlington, VT

16h•Hybrid

About The Position

The Branch & Community Development Manager drives strategic business development initiatives that foster branch growth and profitability. This role is responsible for identifying and securing new business opportunities, strengthening customer acquisition and retention, and building impactful partnerships with both internal teams and external business partners. A key focus of the position is developing a high‑performing branch team committed to growth, exceptional service, and strong relationship-building. This role leads by example in community engagement, proactive calling efforts, and superior customer service, while executing the Bank’s strategy to achieve annual goals and objectives related to Loan Growth, Deposit Growth, Financial Services, Credit Administration, and Business Development. As the manager of the branch, this individual ensures full compliance with all operational policies, procedures, and regulatory requirements, maintaining a culture of accountability and excellence.

Requirements

Bachelor’s degree in finance, business, or related field preferred
Specialized financial services training or equivalent banking experience preferred
Valid driver license and reliable transportation
Proficient reading, writing, grammar, and interpersonal communication
Strong negotiation and sales abilities
Demonstrates effective leadership qualities
Sound judgment and reasoning
Ability to prioritize and manage multiple responsibilities
Thorough knowledge of the features and benefits of financial products and services
Working knowledge of regulatory policies and procedures regarding financial products and services
Proficient PC knowledge
Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility
Six (6) years of sales/business development experience, including three (3) years of experience in related banking and/or lending positions preferred
Minimum two (2) years supervisory experience required
All applicants must be 18 years of age or older.
This position may require National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
This position may require Notary Public licensing.

Responsibilities

Develop and implement strategies and calling efforts to promote the Bank’s product and service solutions, with emphasis on deposit growth.
Time spent outside the branch varies based on branch maturity and market needs, and includes external meetings, community engagement, and pre call planning activities.
Actively participate in the community to enhance the Bank’s visibility and reputation.
Build and maintain strong relationships with customers, local businesses, and community organizations.
Maintain strong knowledge of bank policies, procedures, loan products, and pricing; educate prospects on the advantages of Community Bank.
Refer applicable loan opportunities to Bank business partners.
Collaborate with business partners and Bank affiliates to identify referral opportunities.
May oversee a loan portfolio consisting of business customers.
Lead in the selection of new branch personnel.
Support scheduling to ensure adequate branch coverage.
Ensure staff are trained and motivated to meet customer sales and service needs as well as branch objectives and team goals through supportive leadership style.
Discuss individual employee performance to include sales goals and service performance with appropriate supervisors on a frequent basis.
Monitor progress and results throughout the year with District and Regional Managers to ensure the branch is performing at a level consistent to achieve growth, sales, and profit objectives.
Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
Perform other related duties as assigned or directed to support branch and Bank objectives.
As an integral member of Retail Banking, the Branch & Community Development Manager actively participates in the community in a manner that reflects favorably on the Bank and is responsible for providing assistance wherever necessary to help the branch and the Bank in achieving annual goals.
The Branch & Community Development Manager may be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels.