Branch Care Coordinator

Maple Respiratory Group Inc. • Calgary, AB

2d • Onsite

About The Position

Maple Respiratory Group is a leading provider of respiratory and sleep disorder healthcare. Our multidisciplinary team of pulmonologists, sleep specialists, interpreting physicians, technologists, and educators work collaboratively to deliver exceptional, patient-centered care. We foster a workplace culture built on mutual respect, accountability, and teamwork. At Maple Respiratory Group, we value both professional excellence and personal well-being, creating an environment where our team members feel supported, appreciated, and empowered to grow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional development within a supportive and dynamic environment. We are seeking an organized and compassionate Branch Care Coordinator to join our Calgary team. This on-site role is essential to ensuring the smooth daily operations of our branch while supporting clinicians and delivering an outstanding patient experience. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates strong communication skills, and is committed to providing exceptional administrative and patient support.

Requirements

• Medical Office Assistant Diploma or equivalent education and experience
• Experience in healthcare office administration
• Proficiency in medical terminology
• Strong understanding of privacy and confidentiality practices
• Proficiency in Microsoft Office Suite
• Excellent organizational, time management, and multitasking skills
• Outstanding customer service and telephone etiquette
• Strong written and verbal communication skills
• Empathetic, adaptable, and team-oriented approach

Nice To Haves

• Experience with TELUS Med Access EMR (preferred)

Responsibilities

• Schedule and confirm patient appointments
• Coordinate and manage clinician schedules
• Process and manage incoming referrals
• Prepare and maintain accurate patient charts
• Maintain electronic medical records
• Communicate effectively with patients and multidisciplinary team members
• Ensure adherence to data privacy and confidentiality standards
• Provide professional and courteous telephone and front-office support
• Carry out additional tasks as required to meet business needs

Benefits

• Competitive salary
• RRSP Match
• Comprehensive health, dental benefits, STD, LTD coverage and HCSA (Health Care Spending Account)
• Supportive and collaborative team environment
• Opportunities for professional development and career advancement
• Ongoing education and growth opportunities
• Paid time off including (Vacation and Statutory Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree