Branch Care Coordinator

Air Liquide•Calgary, AB

11d•Onsite

About The Position

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Respiratory Homecare Solutions is a Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. RHS empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. RHS is currently recruiting a highly energetic and motivated Branch Care Coordinator for our NE branch. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.

Requirements

College Certificate/Diploma or Equivalent
1-2 years of experience in a Call Center or in Office Administration
Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
Valid driver's license is mandatory.

Nice To Haves

Sales experience is preferred but not mandatory.

Responsibilities

Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
Provides information/literature to prospective clients.
Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.