Branch Care Coordinator

Air Liquide•Prince George, BC

19h•CA$42,000•Onsite

About The Position

Independent Respiratory Services, a division of Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Prince George, BC branch. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members. Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Provides information/literature to prospective clients. Creates walk-in appointments for therapeutics and books follow-up appointments for the branch. Provides assistance and answers questions for clients regarding funding programs and insurance requirements. Assists healthcare professionals with the completion of necessary administrative functions and documentations. Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products. You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.

Requirements

College Certificate/Diploma or Equivalent
Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
Able to work flexible hours and provide service to our customers for extended hours.
1-2 years of experience in a Call Center or in Office Administration

Responsibilities

Provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.
Contacts referral sources and customers to obtain further information to update and complete the electronic patient file.
Facilitates the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.
Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
Assists with sales and maintenance of respiratory products, services, and inventory for the branch.
Provides information/literature to prospective clients.
Creates walk-in appointments for therapeutics and books follow-up appointments for the branch.
Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
Assists healthcare professionals with the completion of necessary administrative functions and documentations.
Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.
May be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.