About The Position
At M&T, our greatest asset is our people. They are what set us apart. Working here means more than just having a job. It means working together to make a difference in people’s lives. We strive to make M&T the best place to work, from employee benefits to creating opportunities that help our people learn from – and connect with – each other. This posting is to express interest in the following roles: Tellers, Universal Bankers, and Relationship Bankers.
Requirements
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including either cash handling or data entry experience
- Minimum 1 year experience in any of the following: retail, customer service, tele-sales, or call center
- Minimum 2 years' experience in any of the following: retail sales, call center, tele-sales, or customer service, OR Minimum of 1 year proven proactive sales experience
Responsibilities
- Welcome all bank visitors with a warm and friendly smile
- Listen to customers and understand their needs
- Educate customers on products and services available to them
- Accurately and efficiently process teller transactions
- Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), and compliance-related tasks
- Support a diverse environment that supports the M&T Bank brand
- Complete other related duties as assigned
- Make recommendations when appropriate
- Work closely with M&T Business partners, when necessary, to ensure all needs are met
- Call existing customers to retain and expand relationships
- Complete required training under the Federal SAFE Act
- Build trust with current clients through regular proactive outreach by email or phone
- Develop new customer relationships through outbound calling
- Support branch goals by identifying sales, service and referral opportunities
- Complete basic customer research to recommend new solutions and drive informed discussions of customers’ financial goals
- Schedule, prepare for, and lead appointments with current and prospective customers
- Deliver customer solutions in the moments that matter
- Identify M&T team members who can solve complex customer problems
- Support operational needs such as cash ordering, vault, ATM, wire transfer, Know Your Customer (KYC), Anti-Money Laundering (AML), fraud prevention, and compliance-related tasks
Benefits
- employee benefits
- medical
- retirement
- forty hours of paid volunteer time, each year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
