Branch Banker

Mercantile BankComstock Park, MI
Onsite

About The Position

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Comstock Park, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the lives of our customers and the communities we serve.

Requirements

  • 1-3 years of relevant experience (Customer Service Representative)
  • 3-5 years of relevant experience (Personal Banker)
  • Effective and efficient communication (written and verbal)
  • Cash handling/data entry with accuracy
  • Ability to prioritize and multitask job expectations
  • Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
  • Adaptable to an Internally and Externally Changing Environment
  • Interpersonal Skills

Nice To Haves

  • Banking Experience

Responsibilities

  • Creating a high-quality, positive, and customized customer experience
  • Assisting customers with their daily banking needs
  • Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
  • Providing exceptional customer experiences and building long-term customer relationships
  • Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
  • Efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments
  • Opening bank accounts for individuals and businesses
  • Being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs
  • Staying informed of changes that could occur in the banking industry
  • Sharing information about industry changes with team members and customers
  • Ensuring all operational procedures, transactions and audits are completed accurately and on time
  • Wearing multiple hats and being prepared to fill in where needed
  • Achieving goals on your own and as a team
  • Meeting and referring business to banking partners in Mortgage, Commercial and Treasury
  • Proactively tracking and reporting sales and referral activities

Benefits

  • Competitive compensation
  • Bonus opportunities
  • Best-in-class benefit options
  • A minimum of 3 weeks' vacation
  • Sick time
  • 11 paid holidays
  • Generous 401k match of 5%
  • Company paid life insurance
  • Tuition reimbursement
  • IVF and adoption assistance
  • Zero-interest loans for fitness equipment and business attire
  • Discounted bank services
  • Employee stock purchase plan
  • 529 savings plans
  • Health savings accounts
  • Flexible spending accounts
  • Legal protection
  • Exceptional training and development opportunities
  • Encouragement to connect with community through volunteer opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

251-500 employees

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