Branch Banker

Mercantile Bank•Comstock Park, MI

1d•Onsite

About The Position

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in Grand Rapids, MI. Depending on your experience, you may be hired as a Customer Service Representative or a Personal Banker. If you're passionate about helping others, driven by goals, and eager to grow professionally, this could be the perfect opportunity for you. Join a respected financial institution where your work makes a meaningful impact in the "lives" of our customers and the communities we serve.

Requirements

1-3 years of relevant experience (Customer Service Representative)
3-5 years of relevant experience (Personal Banker)
Effective and efficient communication (written and verbal)
Cash handling/data entry with accuracy
Ability to prioritize and multitask job expectations
Comfortable having conversations with customers and cross-selling products and services when opportunities are uncovered
Adaptable to an Internally and Externally Changing Environment
Interpersonal Skills
Familiarity with or the ability to learn banking software and tools
Active listening and problem-solving skills
Attention to detail
Strong sense of accountability
Adaptability

Nice To Haves

Banking Experience

Responsibilities

Creating a high-quality, positive, and customized customer experience
Assisting customers with their daily banking needs
Recommending the best products and services to deliver financial solutions that empower people to achieve their goals and dreams
Maintaining a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
Efficiently processing routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments
Opening bank accounts for individuals and businesses
Being the "go to" banker for your customers where you ask questions and listen for cues to be able to provide banking (and possibly lending) solutions that meet their unique needs
Staying informed of changes that could occur in the banking industry
Sharing information about industry changes with team members and customers
Ensuring all operational procedures, transactions and audits are completed accurately and on time
Wearing multiple hats and being prepared to fill in where needed
Achieving individual and team goals
Meeting and referring business to banking partners in Mortgage, Commercial and Treasury
Proactively tracking and reporting sales and referral activities