Branch Associate

SouthernCarlson • Round Rock, TX

2d • Onsite

About The Position

SouthernCarlson is a leading distributor of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. We serve contractors, builders, and manufacturers with a commitment to reliability, integrity, and performance. Our company culture values people, relationships, and the drive to go above and beyond. We are hiring a Branch Associate to join our exceptional team. This role is at the heart of our operations, supporting customers, sales teams, and branch operations.

Requirements

• 1+ years in sales, customer service, or sales support.
• High School Diploma required.
• Clear, friendly, and professional communication—whether in person, on the phone, or over email.
• Eager to learn our products and anticipate customer needs.
• A proactive team player with a can-do attitude who steps in to help without being asked.
• Naturally connects with people and delivers a “WOW” customer experience.
• Comfortable navigating systems and assisting customers digitally.
• Able to prioritize, multitask, and stay efficient with minimal supervision.
• Warehouse experience a plus.
• Bilingual a Plus!

Nice To Haves

• Warehouse experience a plus.
• Bilingual a Plus!

Responsibilities

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions.
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
• Perform other duties and responsibilities as assigned to support operational success.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid Time Off (PTO)
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED