Branch Associate (Waterworks - Windsor, ON)

Wolseley Group•Kingston, ON

7d•Onsite

About The Position

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros!

Requirements

High School diploma required
General computer proficiency, including Microsoft Office
Exceptional customer service, communication, and problem-solving skills
Ability to work independently, take initiative, and manage time effectively
Must be dependable, reliable, and safety-conscious
Ability to regularly lift up to 50 lbs.
Forklift certified or ability to obtain certification

Nice To Haves

Post-secondary education or training in a related field is an asset
Knowledge of Waterworks products is an asset
WHMIS and TDG certification are assets
Strong negotiation and interpersonal skills, with the ability to maintain trust and resolve issues diplomatically

Responsibilities

Load and unload product in a timely manner to meet delivery deadlines and customer commitments
Receive incoming shipments and check for accuracy
Put away product in correct areas in the warehouse efficiently
Pick, pack and ship customer orders, including preparing documentation for shipment
Liaise with freight companies and inside/outside customers to determine shipping priorities
Ensure good housekeeping and safety procedures are maintained in the warehouse and shipping areas
Assess the requirements of each customer or contractor job
Ensure stock availability and source additional products as needed
Complete the order process including pricing, product research, and order entry
Offer product knowledge and alternatives when needed (stock or non-stock items)
Provide small quotes for urgent contracting jobs
Process and verify all orders using system-generated tickets
Confirm delivery details and schedule commitments with customers
Notify Sales Representatives or Purchasing of low stock or inventory issues
Maintain excellent customer service and build strong customer relationships
Work overtime as required

Benefits

Regular business hours Monday to Friday
Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
Career development and training opportunities
Life insurance, disability and wellness program
Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
Paid vacation and sick time and day off on your birthday!
Bonus programs that include annual performance and profit sharing
Employee discounts on top brands of plumbing and HVAC/R products
Education reimbursement for employees
Employee referral program
Safety shoe reimbursement