Branch Assistant

The Corporation of the County of Lambton•Plympton-Wyoming, ON

5h•Hybrid

About The Position

As a member of the Lambton County Library system, the Branch Assistant is responsible for providing front line customer service to visitors of Lambton County Library. In addition to promoting a welcoming and inviting library environment, the Branch Assistant will provide a wide variety of circulation duties, conduct necessary administrative duties, provide information services, reference and referral service as well as readers' advisory services. The Branch Assistant is responsible for delivering a library service that meets the strategic direction set forth by senior management and Lambton County Council.

Requirements

Two-Year College Diploma, or the equivalent in combination of education and experience
Minimum six months in a service-related job or previous volunteer work in a Library
Computer experience including Microsoft Office products, Outlook, Internet, electronic database, digital platforms, etc.
Interpersonal, communication, and customer service skills
A satisfactory Police Vulnerable Sector Check and / or Police Information Check, as applicable

Nice To Haves

Previous library experience and experience using an Integrated Library System (ILS) an asset

Responsibilities

Assist patrons to obtain all types of materials such as books, videos, audiobooks, and to access computers following established policies and procedures
Issue new and replacement library cards to patrons
Provide new patrons with orientation and tours of library and answer all questions/concerns
Place library materials on hold for patrons; contact patrons when items are available when necessary
Collect fees
Send library materials to other branches as needed
Check material in and out; shelve returned materials
Advise patrons in the selection and location of requested material/information
Assist with wide range of research queries
Respond to general inquiries and address patron questions regarding use of computer, Internet and other programmes
Deliver programming as directed by Lambton County Library, which may include organizing the dates, times, registration, and other required planning
Promote reading and lifelong learning in the community through established programs such as story hour, summer reading challenge, book clubs
Perform photocopying, mail sorting and distribution
Balance petty cash and submit revenue from fees
Record and distribute circulation, programming statistics
Order supplies from Library Headquarters as needed
Maintain necessary corporate files in accordance with the County of Lambton's Records Retention By-law
Represent the library effectively in the community
Interact pleasantly and courteously with the public, community partners and staff, promoting a harmonious workplace
Provide instructions or assistance to the public in the use of new technologies and / or electronic platforms
Ensure the effective use of the Integrated Library System (ILS)
Develop an understanding of electronic platforms and resources that can be used by patrons to enhance their library experience
Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed
Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis