Assistant Branch Manager (Bryden Branch)

Banner Bank • Lewiston, ID

2d • Onsite

About The Position

As an Assistant Branch Manager, you’ll help lead the daily operations of the branch while creating a supportive, service‑driven environment for both clients and team members. You’ll play a key role in coaching, developing, and empowering teller staff, all while guiding clients toward financial solutions that help them achieve their goals. Your leadership helps ensure the branch runs smoothly, efficiently, and with care.

Requirements

• High School Diploma or G.E.D. (Required).
• 6 or more years of retail banking experience (Required).
• Experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

Nice To Haves

• Extensive knowledge of retail banking products, policies, procedures, and systems.
• Confident navigating complex accounts and experience with consumer and QuickStep lending.
• Excellent client service and relationship building skills, with strong communication skills in person, over the phone, and via email.
• Effective selling, cross-selling, and referral abilities to support branch growth.
• Skilled in problem solving, negotiation, and interpreting client financial information.
• Experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• Can lift and move up to 25 pounds as part of the role.

Responsibilities

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in‑depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Benefits

• medical
• dental
• vision
• LTD
• STD
• life
• Paid vacation time
• sick time
• 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees