IIA Branch Administrator, ScotiaMcLeod, Global Wealth Management (English/Spanish)

Scotiabank • Toronto, ON

6d • Onsite

About The Position

As a member of the Branch Management team, the Branch Administrator is responsible for contributing to the overall success of the branch by ensuring a high level of client service achieved by effective operations and administrative efficiencies.

Requirements

• Excellent written and verbal communication, strong interpersonal, organizational, and management skills
• Ability to take initiative, work independently, manage people, and consistently meet deadlines
• Dedicated full‑time branch administrator with responsibility for 10+ direct reports, including some supervisory experience and high‑complexity people management and operational support for top advisor teams
• High level of authority in handling branch operations, staffing, and client issues
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Post‑secondary education with minimum 5 years’ experience in the Investment Industry and previous industry experience
• CSC, CPH, and IRT certifications required

Nice To Haves

• Previous experience in a support staff position preferred

Responsibilities

• Manage all branch support staff by providing on-going coaching and employee development, performance management, guidance, motivation and support, resolving employee issues, providing ongoing employee recognition, resolving issues/negotiating compromises between support staff and Advisor or other team members, finalizing annual objectives and employee development plans, managing workloads, planning and facilitating support staff meetings, building a culture of high performance and continuous improvement, interviewing and selection of candidates, co-ordinating the set up and on-boarding of new support staff, providing on the job training for new employees, maintaining all HR administration and employee records, and working with staff to escalate issue with back office.
• Manage the quality and efficiency of branch operations by ensuring the cage operations run smoothly, working to resolve any system issues that have been escalated by Branch Systems Administrator, working with the Branch Manager on the departure of an Advisor, co-ordinating the set up and on-boarding of new Advisors, managing branch facilities and security access to branch, and liaising with Head Office/Regional Office regarding new initiatives.
• Management of New Issues by distributing branch allocations to Advisors, monitoring the Branch new issue/BOT position, reconciling branch allocation with placement in client accounts and with Head Office, ensuring positions are ticketed to client accounts, and liaising with Syndication department on presentations.
• Manage and implement procedures to ensure compliance with corporate policies and industry regulatory bodies by ensuring branch adherence to privacy and anti-money laundering requirements, maintaining all branch compliance files, assisting with client complaints, and ensuring any potential breach of Industry regulations are escalated to Branch Manager and Compliance, approving trade corrections, effectively communicating policies, procedures, new systems, new initiatives and organizational changes, acting as the branch contact for internal audit, and monitoring the Continuing Education requirements for all licensed staff.
• Administer the Branch Client Accounts (house accounts) by effectively dealing with any client issues, ensuring any administration of client accounts are handle effectively and efficiently, and working with the Branch Management in the assignment and transfer of clients to an Advisor in the branch.
• Supporting Branch Manager with Branch expense management by conducting Financial Information System (FIS) queries on various expenses, assisting in preparing and monitoring branch budget, and approving and managing all branch expenses (eg. Supplies, etc).
• Supporting the Advisors by resolving commission related inquiries, providing advice and support on HR related issues, and assisting in optimum functioning of the team.
• Provide strong team leadership to motivate and develop individual and team performance by fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement, exhibiting an ability to listen, negotiate and communicate goals, sharing knowledge, experience and responsibility with employees in a drive for the highest standards of professionalism and service excellence, ensuring the performance management process is in place and employee development is a priority for all employees on the team, regularly scheduling one-on-one coaching with direct reports, identifying and supporting training and developmental needs of team members, managing staffing requirements and departmental workloads, and participating in all monthly calls (BM Call, BA Call, National Support Call).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree