Bilingual (English/Spanish) Branch Manager

Prospera Credit Union • Appleton, WI

2d • Onsite

About The Position

The Bilingual Branch Manager will lead branch performance through exceptional member experience, team development, and operational excellence. This role drives growth by building strong relationships, collaborating across departments, and fostering an inclusive, high-performance culture aligned with Prospera's values. The ability to speak and write fluently in English and Spanish is required for this opportunity. Prospera Credit Union wants members of all languages to feel valued and find their path to financial success by working as our Bilingual English/Spanish Branch Manager.

Requirements

• The ability to speak and write fluently in English and Spanish is required.
• Proven leadership experience in financial services, branch operations, or retail management
• Strong ability to drive growth, performance, and relationship development
• Knowledge of banking regulations, operational best practices, and coaching principles
• Excellent communication, problem-solving, and interpersonal skills
• 3-5 years of related financial or retail experience; minimum 1 year in a leadership role
• High school diploma or GED required

Nice To Haves

• Associate degree preferred

Responsibilities

• Lead, coach, and develop team members to achieve service, referral, and performance goals.
• Oversee daily branch operations to ensure compliance, efficiency, and outstanding member experience.
• Build strong member relationships, resolve escalations, and model service excellence.
• Partner with HR on talent management, onboarding, and performance development.
• Champion a positive, accountable culture that supports employee engagement and success.

Benefits

• Great Paid Time Off Benefits!
• Prospera Pays 91% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term Disability and Long-Term Disability at No Cost to You!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED