Branch Administrator

Airgas•Erie, PA

2d•Onsite

About The Position

The Branch Administrator serves as a primary administrative operations contact providing administrative support to a Branch location which may include answering phones and assisting customers with questions, data investigation, reporting and maintaining documentation and process of all shipment tickets, daily production records, billing, material planning, purchase orders and inventory and quality control.

Requirements

High School Diploma or GED Required.
Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
Interpersonal skills with ability to deal with difficult situations in a diplomatic and professional manner.
Creative problem solving skills.
Detail-oriented.
Excellent oral and written communication and interpersonal skills.
Ability to adjust communication method based on customer situation.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
A positive approach and willingness to learn coupled with the ability to work in a team environment.
Ability to work independently and under some pressure to meet deadlines.
Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).
Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentages.

Nice To Haves

Associate’s degree or higher preferred.
Prior administrative support experience preferably in the welding or gas industry and/or supporting sales.
In lieu of experience, may consider additional education beyond the minimum required as a trade-off.
Prior experience using SAP and/or databases a plus.

Responsibilities

Interacts with customers both within the branch and over the phone and provides assistance with accounts as needed.
Answers phones and respond to customer requests.
Provides customers with product and service information.
Backs-up the Counter Sales function.
Serves as the go-to person for office inquiries and customer service.
Assists outside sales team with any administrative branch issues.
Researches customer issues as it pertains to invoicing, cylinder balances, or any other account information.
Organizes branch administrative operations, procedures, and filing systems.
Issues and receives customer purchase orders.
Data entry of customer accounts, contract maintenance and pricing, and entry of customer credits into SAP.
Assists in maintaining, weekly, monthly, and annual reports.
Maintains supplies by checking stock to determine inventory levels.
Other duties and projects as assigned.