Branch Administrator

Carolina CAT - Construction•Charlotte, NC

1d•Onsite

About The Position

The Branch Administrator will provide excellent customer service and perform various functions within a Branch. This individual must be someone that will jump in and help with all departments and wear many hats to help the branch achieve its goals and service our customers. Carolina Cat is a family-owned company under its fourth generation of leadership, built on principles of trust, integrity, and a desire to help customers and employees succeed. Since 1926, they have supported communities by supplying equipment for critical infrastructure and commerce and by donating time and resources to area nonprofits. They make smart investments in the company and continuously improve as part of their vision to be a trailblazing company built to last. They are looking for hard-working, team-oriented professionals who enjoy working on new challenges every day, believing employees are the key to their success and are committed to providing a work experience that helps the team grow to their full potential.

Requirements

High school degree, associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Previous experience working in a fast-paced environment, preferably in a service-oriented industry.
Ability and desire to learn new systems and industry specific language.
Strong customer service and communication skills.
Organization skills
Follow through
Decision-making ability
Multi-tasking

Responsibilities

Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate.
Receives and directs visitors.
Front Door Reception for Sales & Service, including sales of small parts, product warranty registration and check-in of service items to repair shop.
Guest reception of customers, visitors, upper-level executives, etc. Create a welcoming environment for all visitors.
Schedules and maintains calendar of appointments, meetings, and travel itineraries; coordinates related arrangements.
Opens, sorts, and distributes incoming mail; assembles correspondence for mailing.
Reconcile petty cash as necessary.
Order office supplies and oversee machine maintenance as necessary.
Assist employees with internal HR questions (benefits and payroll) when called upon.
Assist with accounts receivable functions.
Maintains appropriate records, files, documentation, etc.
Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
Other duties as assigned.