Branch Administrator - Real Estate, Don Mills

Right at Home Realty•Toronto, ON

4d•Onsite

About The Position

Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business and succeed in this industry. We continually invest in our technology and training to help our agents be more productive and efficient, allowing them the freedom and flexibility to run their businesses. We provide a straightforward business model for our agents so they can keep their full commission, giving them certainty and more money to invest in themselves. Our size and independence allow us to run a business that works just as well for a new agent as it does for one at the top of their career. Our strong leadership team of forward-thinking businesspeople and dedicated hard-working employees continually put their focus and attention on the agent and their business. Simple, Reliable, Profitable. The Branch Administrator will be tasked with executing day-to-day operational, administrative, and agent-retention deliverables that enhance the efficiency and effectiveness of the Branch’s corporate objectives. The position is also responsible for the successful implementation of customer service, training plans, and initiatives for our agents, and for assisting our management team with recruitment efforts. Your regular hours of work will total 40 hours per week and will generally be scheduled within our branch operating hours: Monday to Friday from 9:00 a.m. to 8:00 p.m., and Saturdays from 10:00 a.m. to 4:00 p.m. While we aim to provide flexibility where possible, scheduling may vary from time to time based on operational needs. Please note that active trading is not permitted during your employment in this role.

Requirements

Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
Creative problem-solving skills with a high level of attention to detail and finely tuned organizational skills and ability to work in a fast-paced office
Must be customer service oriented with excellent English verbal and written communication skills
Ability to multitask and meet deadlines
Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada.

Nice To Haves

5+ years’ experience in the residential real estate industry is an asset
Knowledge of Lone Wolf real estate software is an asset
Knowledge of Brokerbay is an asset

Responsibilities

Respond to general phone inquiries and distribute incoming paperwork
Collect deposit cheques from agents/buyers and prepare receipts, prepare bank deposits, enter deposit information into Lone Wolf and physically making deposits at the bank
Assist agents to set up their profile in BrokerBay, Lone Wolf, deal processing paperwork, navigating various operating systems, and RECO registrations renewals.
Handling incoming TREB/CORNERSTONE violations and following up with agents
Prepare welcome and recruiting packages for new agents, assist in orientation meetings
Manage and follow up with agents on RECO registration renewals and reinstatements
Ensure TREB, OREA, RECO dues are paid.
Submit order form charges to accounting
Prepare and schedule a monthly activity calendar
General upkeep at the office, agent workstations and hospitality area, order office supplies, manage photocopier codes
Follow up with commission cheques with other brokerages and lawyers’ offices and make notes on Lone Wolf about any updates and updating deal secretaries
Ensure board violation notices are rectified
Manage agents’ replacements when going on holidays
Other duties as assigned by the branch manager.
Handle the health and safety aspects of the branch.