Branch Administrative Assistant

Graham Healthcare Group • Northbrook, IL

5d • Onsite

About The Position

Graham Healthcare Group is seeking a Branch Administrative Assistant who plays a vital role in supporting branch operations by managing scheduling and communication tasks, serving as the primary contact for incoming calls, and assisting patients, families, facility partners, and staff with scheduling inquiries. Responsibilities include coordinating respite referral documentation, preparing and distributing meeting materials, and ensuring effective communication within the Hospice department while collaborating with the Hospice Scheduling Specialist.

Requirements

• High school diploma or GED equivalent; further education or certification in healthcare administration preferred
• Proven experience in administrative roles within healthcare, particularly in hospice or similar settings
• Strong organizational skills with the ability to manage multiple tasks and responsibilities simultaneously
• Proficient in Microsoft Office applications and capable of adapting to new software platforms
• Excellent communication skills and the ability to work collaboratively with a diverse team
• Committed to maintaining confidentiality and professionalism in handling sensitive information

Responsibilities

• Act as the primary contact for branch-specific calls, addressing inquiries and resolving scheduling needs
• Support seamless coordination within the branch and with Hospice Scheduling Specialists
• Work with branch staff to ensure operational flow and support patient care coordination
• Collect and send necessary documentation to process same-day or next-day respite and travel transfers, ensuring clarity and accuracy for seamless referrals
• In instances where BI automation encounters issues, manually fax scheduling documents approved by the direct leader
• Order and manage office supplies, ensuring all approved materials are readily available for Hospice branch operations
• Maintain the mail process within the Hospice department, ensuring timely distribution and processing of all correspondence
• Inform Facility Management of any broken office equipment in the Hospice Department
• Support the preparation of branch meetings by printing and organizing documents, while also remaining available for phone duties
• Responsible for updating and preparing the end-of-day report according to the company-approved template, ensuring essential field and triage information is communicated to the after-hours and weekend teams

Benefits

• Health, Vision, & Dental
• 401K & Pension w/ 4% employer contribution
• 15 Days PTO
• Various medical, dental, and vision insurance options for you and your family to choose from.
• Company paid life insurance and disability benefits.
• Pre-tax FSA and HSA plans are offered.
• 15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
• Save for your future with our company offered 401k plan and pension.
• 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED