Branch Administrative Assistant II

Guild Mortgage•Henderson, NV

20d•Onsite

About The Position

Guild Mortgage Company, established in 1960, is a mortgage banking firm dedicated to providing affordable home financing with the best available terms and exceptional service. The Branch Administrative Assistant II is a key role responsible for performing various administrative functions to support the branch office. This position involves customer service, research, report preparation, handling information requests, ordering supplies, and performing general clerical duties such as preparing correspondence, copying, filing, faxing, and scheduling meetings, all under intermittent supervision.

Requirements

High school diploma or equivalent preferred.
Minimum of three years' experience in an administrative assistant related role(s).
Ability to type 60-70 wpm.
Passionate about delivering excellence in customer service.
High levels of diplomacy, tact, and confidentiality.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, Microsoft Word, Excel, and PowerPoint required.
Ability to organize and manage multiple priorities simultaneously.
Excellent verbal and written communication required.
Excellent spelling, grammar, and punctuation skills.
Self-motivated with a strong attention to detail.
Ethical, with a commitment to company values.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected
Work is primarily sedentary; general office mobility.
Ability to occasionally lift office equipment and supplies weighing up to 20 pounds.
Frequent use of computer keyboard and mouse.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Office environment – no substantial exposure to adverse environmental conditions.

Nice To Haves

Prior experience in Mortgage lending, Finance, or similar field preferred.

Responsibilities

Provide clerical assistance to Processors, including completing special projects, compiling basic reports, ordering insurance, 4506s, LDP/GSAs, CAIVRs, Bond Program items, appraisals, title, and escrow documents.
Print and mail disclosure documents.
Contact escrow companies regarding trailing items, tracking items, and following up until all documents are received.
Assist in auditing loan files for accuracy and completeness, reconciling files with actions, cancelling files, and maintaining records.
Provide assistance to the Branch Manager and Branch Operations Manager.
Answer incoming calls, provide responsive and courteous service, and route callers appropriately.
Collect, sort, and distribute incoming mail and packages, logging all packages per branch procedure.
Assist in the preparation and delivery of mailings.
Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Partner with IT helpdesk to troubleshoot basic office technology issues.
Perform general clerical duties including photocopying, faxing, mail distribution, and filing.
Make copies and prepare deliverables for meetings and marketing campaigns.
Maintain a tidy and comfortable office space.
Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
Compose, type, and distribute correspondence and memos.
Coordinate events, meetings, and conferences with cross-functional departments, preparing agendas and setting up meeting facilities.
Create and update forms for file flow and efficiency.
Perform other duties as assigned.