AppleCare Technologies BPR Project Manager, Service Repair

Apple

20h

About The Position

AppleCare Technologies Business Process Reengineering (BPR) is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Support, Supply Chain, and Logistics. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide, from hardware repair engineering and diagnostics platforms to service quality and customer systems. In this role, you will plan and lead complex technical projects to simplify and scale AppleCare enterprise systems. You will partner closely with engineering teams, solution architects, and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline
• 4+ years of engineering project management or technical program management experience, delivering large-scale cross-functional systems or engineering programs
• Partnering on technical solutions with engineering and architecture teams to influence architecture and integration decisions
• Background in supporting system configuration, architecture, and software development life cycles in an engineering or systems context
• Knowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystems
• Familiarity with hardware repair, diagnostics, service engineering, or manufacturing and quality engineering environments and associated technical workflows
• Experience with global programs that incorporate regional and country-specific engineering and operational requirements
• Experience with delivering project updates and presenting technical information to diverse, cross-functional teams, including engineers, business specialists, and executive leadership
• Background in defining technical objectives and execution plans for cross-functional engineering and business teams
• Delivery of projects that incorporate AI/ML, data intelligence, or automation technologies as part of the core solution design
• Execution of change management within technical program delivery, encompassing stakeholder impact assessment, organizational readiness, training and communications planning, and user adoption for system and process transitions

Nice To Haves

• Master's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline
• 8+ years of engineering project management or technical program management experience, including the delivery of enterprise-scale technical programs spanning hardware, software, and service systems
• Project management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)
• Implementation of enterprise-scale system solutions on SAP or similar platforms, particularly service repair, diagnostics, warranty, or supply chain systems
• Knowledge of systems behavior, architecture, interdependencies, and data requirements across interconnected AppleCare or equivalent enterprise applications
• Domain knowledge in service operations, repair engineering, hardware diagnostics, service quality, and warranty systems
• Collaboration directly with hardware engineering, product readiness, and repair quality TPM teams in a technology delivery capacity

Responsibilities

• Plan, mobilize, and execute mid to large scale technical projects and programs, ensuring system solutions are architecturally sound, rigorously tested, and that organizations are ready for process and technology changes.
• Be the technical prime mover of your projects, owning scoping, requirements definition, solution design participation, technology selection, resource planning, communications, project governance, risk management, and change readiness.
• Bring engineering depth to partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs.
• Plan and lead complex technical projects to simplify and scale AppleCare enterprise systems.
• Partner closely with engineering teams, solution architects, and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior