BPO Associate Director

NTT DATA Services•Lincoln, NE

11d•$113,000 - $113,000•Remote

About The Position

We are seeking a highly motivated and strategic Associate Director to provide leadership, operational oversight, and client-focused business solutions for our life insurance claims department. This role is responsible for driving organizational performance through effective leadership of managers and team leaders, ensuring operational excellence, financial accountability, and exceptional client service delivery. Must Live in Continental United States. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Salary for this role is $113,000 per year.

Requirements

Deep knowledge of life insurance contracts, contestability periods, beneficiary validation and regulatory requirements
5 years of progressive life insurance claims experience including prior leadership experience, including direct management of leaders and multiple functional teams.
Demonstrated success managing budgets, financial performance, and operational initiatives.
Experience leading client-facing programs, business operations, or strategic projects.
Strong understanding of project management principles and methodologies.
Experience managing large-scale operations and enterprise-level clients.
Proven success leading organizational transformation initiatives.
Education: High school diploma or higher.
3 years of leadership experience managing claims teams, supervisors, and/or managers.
Comprehensive knowledge of medical claims processing, adjudication, payment methodologies, benefits administration, and claims lifecycle management.
Strong understanding of healthcare regulations, including HIPAA, CMS guidelines, Medicare, Medicaid, and commercial insurance practices
Proven ability to analyze claims data, identify trends, and drive operational efficiencies while maintaining compliance and service standards.
Advanced influencing, negotiation, and communication skills.
Exceptional leadership and team development capabilities.
Advanced client service and stakeholder management expertise.
Strong analytical and critical-thinking abilities.
Excellent problem-solving and decision-making skills.
Advanced knowledge and application of project management methodologies.
Strong organizational and time management skills.
Excellent budgeting, forecasting, and P&L management experience
Ability to develop and implement comprehensive operational and strategic plans.
Ability to manage multiple priorities in a fast-paced environment.
Strong executive presentation and business writing skills
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.

Nice To Haves

Industry designations life FLMI (Fellow, Life Management Institute) or ICA (Insurance Claim Association) are preferred.

Responsibilities

Provide leadership and direction to assigned departments through subordinate managers and team leaders.
Develop and execute operational strategies aligned with organizational goals and objectives.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Monitor departmental performance metrics and implement corrective actions when necessary.
Lead change management initiatives and support organizational growth strategies.
Serve as a primary point of contact for key clients and executive stakeholders.
Build and maintain strong client relationships through proactive communication and exceptional service delivery.
Lead discussions to determine project scope, business requirements, and strategic objectives.
Develop proposals, presentations, and business cases for client and executive review.
Present recommendations, solutions, and performance outcomes to senior leadership and clients.
Manage departmental budgets and financial performance.
Analyze budget variances and identify trends, risks, and improvement opportunities.
Participate in the development and execution of action plans to achieve financial targets.
Ensure responsible resource allocation and cost management practices.
Monitor profitability and maintain accountability for P&L performance.
Lead large-scale and complex initiatives from planning through implementation.
Apply advanced project management methodologies to ensure successful delivery of business objectives.
Develop comprehensive operational and strategic plans that support long-term organizational success.
Collaborate with cross-functional partners to drive business improvements and operational efficiencies.
Identify business risks and develop mitigation strategies.