Box Office Supervisor - Full Time (Harrah's LV)
About The Position
A Box Office Supervisor will maintain consistency and supervision of various shifts and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth of all Caesars Entertainment shows and entertainment venues by offering the best guest experience. Box office Supervisor will coach sellers and inspire growth.
Requirements
- Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager
- Responsible for seat inventory management as directed by the Box Office Manager
- Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
- Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
- Review guest complaints and take appropriate action where necessary.
- Supervision and training of new and existing Box Office Sellers.
- Assists with implementation of departmental policies and special projects.
- Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
- Responsible for Seller Attendance and Over Short Tracking
- Responsible for High Level Financial Reporting for Settlements
- Troubleshoot various night-of-show issues, including ticket scanning failures, transfer and exchange account problems, and fraudulent tickets.
- Participate in employee engagement meetings and implement activities, procedures, and outings to enhance ticket seller morale and overall job satisfaction.
Responsibilities
- Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager
- Responsible for seat inventory management as directed by the Box Office Manager
- Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
- Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
- Review guest complaints and take appropriate action where necessary.
- Supervision and training of new and existing Box Office Sellers.
- Assists with implementation of departmental policies and special projects.
- Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
- Responsible for Seller Attendance and Over Short Tracking
- Responsible for High Level Financial Reporting for Settlements
- Troubleshoot various night-of-show issues, including ticket scanning failures, transfer and exchange account problems, and fraudulent tickets.
- Participate in employee engagement meetings and implement activities, procedures, and outings to enhance ticket seller morale and overall job satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
