Box Office Supervisor - Under The K Bridge

AEG Worldwide•New York, NY

4d•Onsite

About The Position

The Supervisor Box Office is responsible for overseeing the ticket selling staff. The Box Office Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise the building of events in ticketing software and coordinate each show with the marketing department.

Requirements

2-4 years of related work experience
Experience in a supervisory role
High School Diploma or its equivalency (BA/BS Degree Preferred)
Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
Excellent written, listening and verbal communication skills and experience in conflict resolution
Must be able to work flexible schedule, including: nights, weekends and some holidays
Great leadership skills

Nice To Haves

Knowledge in interest in live entertainment preferred

Responsibilities

Supervision of ticket sellers. Ensure that all employees are doing what they are supposed to be doing and being available to advise when necessary.
Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
Update internal spreadsheets with new and updated show information and send out to ticketing support. Create ticket holds. Submit ticket counts to requesting parties.
Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
Review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.
May be responsible for the organization of staff meetings and acceptance and payment of deliveries.