Box Office Supervisor (PT/On Call)

ASM Global•Tucson, AZ

2d•Onsite

About The Position

Legends Global is seeking a part-time, on-call Box Office Supervisor to assist the Box Office Manager and Assistant Manager at the Tucson Convention Center, which includes the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater. This role involves overseeing the daily operations of the Box Office and its staff during performance dates. The ideal candidate will have proven experience in processing orders and payments, providing excellent customer service, and acting as the on-site Box Office representative for event-day needs. Responsibilities include opening/closing ticket windows, selling tickets, managing cash banks and ticket inventory, handling customer service issues, communicating with Ticketmaster, processing special ticket requests, ensuring proper cash handling procedures, overseeing the balancing of daily sales, and maintaining positive working relationships with staff and event personnel. The role also involves filling seat reservations, processing various ticket orders, and collaborating with the venue's Finance department for audits and settlements.

Requirements

High school diploma or general education degree (GED).
A minimum of 1 to 2 years of Box Office / Ticketing experience, preferably with a performing arts, convention center, sports facility, or other multi-purpose public assembly facility.
Familiarity with ticketing software, preferably Ticketmaster.
Knowledge of terminology and principles used in Box Office/Sales settings.
Ability to work beyond normal business hours as required, based on event calendar.
Strong listening skills and oral and written communication skills.
Ability to be on feet or seated for long periods of time.
Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software.
Knowledge of principles of finance audit and reporting, specifically with ticketing and sales.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.

Nice To Haves

Combination of education and experience may be accepted.
Knowledge of operation services and activities of, arena, public assembly facility or convention center programs preferred.

Responsibilities

Assist the Box Office Manager and Assistant Manager on a part-time, on-call basis during performance dates in overseeing the daily operation of the Box Office and its staff.
Act as the on-site Box Office representative on the day of events for all changes, artist/promoter/VIP program needs.
Open and/or close ticket window and sell tickets as needed.
Work with Box Office Management to prepare cash bank and daily accurate inventory of all tickets distributed and available for sale.
Provide all guests a positive first impression by offering superior guest service.
Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Maintain communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system for day-of selling.
Process/fill approved charity tickets requests; document all complimentary tickets issued.
Ensure staff follow proper cash handling procedures and maintain proper cash controls.
Oversee proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day.
Establish and maintain positive, effective working relationships with the staff, show promoter and other show personnel.
Maintain accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits.
Fill reservations for seats by telephone or mail, handles Will-Call window according to procedures.
Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests, as required, for day-of sales.
Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting for final settlement.
Performs all other duties as required.
Assists Box Office Management with day-of oversight of Ticket Sellers.
Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws.
Assists in training employees; assigning, and directing work; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.