Box Office Supervisor - THE POLAR EXPRESS Train Ride, Whippany, NJ
About The Position
The Box Office Supervisor is responsible for setting the first impression of the event, requiring efficiency and friendliness. This role involves warmly greeting customers, confirming reservations, redeeming tickets, distributing the Golden Ticket prop, and directing patrons. The supervisor must manage responsibilities with patience and a sense of urgency, work well under pressure, possess strong multi-tasking skills, and maintain a pleasant demeanor. As part of the Front of House team, this position offers an opportunity to learn the business side of production and be the first point of contact for guests. The high-energy logistics of moving guests through parking, the box office, waiting areas, and onto their departure on time with all necessary amenities is rewarding, knowing guests are creating lasting memories. The Front of House team also plays an integral role in providing customer service and support to cast and crew on the ground.
Requirements
- Ability to learn the Etix Ticketing platform with efficiency and competency
- Strong leadership and communication skills
- Excellent customer service skills
- Basic computer skills
- Ability to work weekends and evenings
- Possess a well-spoken manner in personal communications
- Self-motivation and attention to details
- Must be 18 or over
Nice To Haves
- Front desk, reservation, customer service experience preferred
Responsibilities
- Act as an example to, and assist in leading, the Box Office team
- Act as a liaison between the Box Office Agents and the FOH & Business Manager
- Welcome customers and assist the team with any service needs
- Handle customer inquiries and ensure a pleasant customer experience
- Confirm reservations, ensuring passengers have arrived at the appropriate date and time
- Become familiar with the ETix ticketing system (Etix ticketing system training will be provided)
- Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
- Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products
- Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
- Assist Front of House Manager with reports when needed
- Assist the Front of House Manager in ensuring that the Box Office team is taking their proper breaks and lunch
- Oversee that the Box Office agents are staying on task and support as needed
- Assist in general care of ticketing area including keeping a clean and orderly space
- Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns
- Other duties as assigned
Benefits
- Catered meals for 5-show days
- Comp tickets for your friends and family
- Potential for end-of-season bonus
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
