Box Office Agent - THE POLAR EXPRESS Train Ride, Whippany, NJ
About The Position
The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required. Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.
Requirements
- Ability to learn the Etix Ticketing platform with efficiency and competency
- Strong leadership and communication skills
- Excellent customer service skills
- Basic computer skills
- Ability to work weekends and evenings
- Possess a well-spoken manner in personal communications
- Self-motivation and attention to details
- Must be 18 or over
Nice To Haves
- Front desk, reservation, customer service experience preferred
Responsibilities
- Welcoming customers as they approach the ticketing area and assist with any service needs
- Ability to learn and work with Etix ticketing system (training will be provided).
- Confirm reservations, ensuring passengers have arrived at the appropriate date and time
- Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
- Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
- Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
- Assist in general care of ticketing area, including keeping a clean and orderly space
- Assist in preparing first class amenities (if applicable to location)
- Other duties as assigned
Benefits
- Great industry pay and a chance to build upon your theater network and make lifelong connections
- Catered meals for 5-show days
- Comp tickets for your friends and family
- Potential for end of season bonus
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
