REP Box Office Supervisor - Harry Potter: A Hogwarts Express Adventure

American Heritage Companies • Perris, CA

1d • $21 - $21 • Onsite

About The Position

The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position is responsible for warmly greeting customers, confirming reservations, redemption of tickets, and directing patrons as needed. The Box Office Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and most importantly have a pleasant demeanor.

Requirements

• Front desk, reservation, customer service experience preferred
• Ability to learn the Etix Ticketing platform with efficiency and competency
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Self-motivation and attention to details
• Must be 18 or over

Nice To Haves

• Front desk, reservation, customer service experience preferred

Responsibilities

• Act as an example to, and assist in leading, the Box Office team responsible for ticketing
• Act as a liaison between the Customer Service Agents and the FOH & Business Manager
• Welcome customers and assist the team with any service needs
• Handle customer inquiries and ensure a pleasant customer experience
• Confirm reservations, ensuring passengers have arrived at the appropriate date and time
• Make any necessary updates to customers’ information, enter the system and ensure that proper information has been punched in prior to delivering tickets
• Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products
• Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
• Assist in general care of ticketing area including keeping a clean and orderly space
• Maintain a safe, welcoming, positive, and inclusive working environment and advise other management with related concerns
• Other duties as assigned

Benefits

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks beginning their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees