Box Office Manager

Colburn Careers•Los Angeles, CA

7d•Onsite

About The Position

As Colburn prepares for the opening of its new performance facilities in 2027, this role presents an exciting opportunity to build and shape a new ticketing operation at a transformative moment for the institution. The Box Office Manager will play a central role in establishing systems and practices that support Colburn’s growing performance and rental activity, while helping to create a seamless, welcoming experience for audiences, strategic partners, and rental clients. This is an opportunity for a thoughtful, entrepreneurial ticketing professional to build an operation from the ground up and help define how audiences experience Colburn as it enters its next era.

Requirements

Minimum five (5) years of progressively responsible experience managing ticketing, box office operations, or audience services within a multi-venue performing arts organization, university, or similar venues complex
Experience administering an enterprise-level ticketing platform (Spektrix, Tessitura, Ticketmaster, AudienceView, PatronManager, or a comparable commercial ticketing system)
Strong customer service, communication, and interpersonal skills
Experience hiring, training, supervising, and scheduling staff in a customer service or ticketing environment
Basic understanding of box office reporting, sales tracking, reconciliation, and financial procedures
Strong organizational and analytical skills
Ability to collaborate effectively across multiple departments
Proficiency with Microsoft Office, including Excel
Evenings, weekends, and holiday work hours required
Must be able to see, hear, feel, speak, and use hands to type and grasp objects with fingers.
Primarily sedentary with intermittent standing, walking, bending, and stooping; occasional light lifting and carrying of objects weighing 25 pounds or less; light to heavy repetitive use of hands, wrists and forearms while working on a computer.
Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established deadlines and changing priorities.

Responsibilities

Serve as the primary administrator of the Spektrix ticketing platform, including event setup, seating configurations, pricing, reporting, and user administration
Responsible for accuracy of ticket-buyer records and ensure the integrity of the ticketing database; works with Philanthropy department to ensure accuracy of donor records
Prepare ticket sales reports, attendance reports, forecasts, and other management reports
Coordinate with Finance and Rentals to support ticket settlements, financial reconciliation, and revenue reporting
Oversee box office operations for all Colburn venues and offsite venues as needed
Establish and enforce box office policies and procedures
Build a customer-serviced focused team dedicated to creating a welcoming environment for audience members
Recruit, train, supervise, schedule, and evaluate ticket office staff including a Box Office Supervisor and Box Office Services Associates
Supervise and assist with all customer service calls for ticket transactions, including single ticket and subscription sales, group and student sales, promotional offers, and exchanges
Serve as primary contact for box-office related customer service issues; provide excellent customer service and resolve patron concerns in a professional and timely manner
Coordinate with Events and Facilities to provide box office services for rental events
Manage internal ticket buys
Coordinate with operations team to manage credentials, wristband inventory and other related supplies
Service comp ticket requests from faculty, staff, students, artists, press, and VIPs
Share complimentary ticket offers from outside organizations with students, faculty, and staff
Manage and fulfill charitable ticket donations, community outreach comps, and contest winners
Maintain a thorough understanding of Colburn events, policies, and ticketing procedures
Perform other related duties as assigned
Work with the Marketing team to develop and implement ticket pricing strategies, dynamic pricing initiatives, promotional offers, subscription programs, flex package offerings, and audience development initiatives
Monitor dynamic ticket pricing changes and make manual adjustments as needed
Analyze ticket sales and attendance trends and recommend strategies that improve patron engagement and ticket revenue
Support outreach and benefits for donors giving under $1,000 annually including early ticket access; partner with Marketing team to develop marketing campaigns encouraging gifts under $1,000 including add-on donations to ticket purchases
Manage distribution of tickets supported by philanthropic funds and coordinate with the Philanthropy department to report to and steward the fund donors
Work collaboratively with Philanthropy and Marketing to leverage performances in support of institutional fundraising goals.