Box Office Manager

Legends Global•Tysons, VA

3d•Onsite

About The Position

The Box Office Manager will be responsible for independently building shows and secondary add-on events utilizing the Ticketmaster platform for a high-volume venue. This role involves forecasting show labor, updating weekly calendars and trackers, preparing daily business transaction reports, and supervising/scheduling ticket sellers. The manager will also process group sales orders, complimentary ticket requests, and coordinate event information between promoters, facility personnel, and the ticket company. Maintaining communication with ticket company representatives, assisting with cash banks and ticket inventory, and preparing final Box Office statements are key duties. The position requires responding to customer complaints, maintaining event files, reconciling ticket sales and money received, and opening/closing the ticket window as needed. Responsibilities also include dispensing tickets, accepting payments, making change, managing night-of-show seat relocations, and handling Will-Call window procedures. Excellent customer service, independent work, and efficient handling of patron inquiries are essential. The role also includes supervisory responsibilities such as interviewing, hiring, training, planning, assigning work, appraising performance, and resolving problems.

Requirements

High school diploma or general education degree (GED)
1 to 2 years related experience required Or equivalent combination of education and experience
Ticketmaster platform experience required, with Archtics preferred
Experience in accounting and customer service essential
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately

Nice To Haves

Box office experience in a similar environment strongly preferred
Supervisory experience desired
Experience with spreadsheets and computerized ticket systems desirable

Responsibilities

Independently build shows and secondary add-on events utilizing Ticketmaster platform for high volume venue.
Forecasting show labor and communicating with other departments accordingly.
Update weekly calendar and trackers within Excel following weekly deadlines.
Prepares or assist with preparation of a daily report of business transactions.
Supervises and schedules ticket sellers and completes weekly payroll.
Processes group sales orders and complimentary ticket requests.
Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
Assists with preparation of the final Box Office statement for settlement of each event.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Maintains and reconciles accurate count of tickets sold, money received from ticket sellers and change banks.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Called upon to manage night of show seat relocations, coordinating with operations and house managers.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events.
Gives information concerning coming attractions.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.