Box Office Manager - Royal Oak Music Theater

AEG Worldwide•Detroit, MI

8h•Onsite

About The Position

The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The position assists in the overall administrative planning, direction, and policy implementation within the department.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred)
4-6 years Of related work experience
Prior supervisory experience required
Previous experience in the music industry and event planning
Experience with ticketing systems and basic knowledge of databases
Advanced knowledge of computerized ticket sales, preferably the Ticketmaster system
Strong math aptitude and with a focus on detail and accuracy
Computer savvy. Knowledgeable and skilled in Microsoft Office (Word, Excel and Outlook)
Strong interpersonal, written and verbal communication skills
Strong time management and customer service skills.
Strong attention to detail and moderate to complex problem solving skills
Able to multitask and prioritize heavy work load while working in a fast paced working environment

Responsibilities

Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff.
Managing box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices.
Either directly or via delegation creates events with appropriate ticketing software. Ensure accuracy, timely response to needs, and follow through with General Manager, Talent Buyers, and Rental Clients.
Ensure equipment is working appropriately and verify correct ticket sales. Update ticket and show related information in internal software.
Maintain continuous rapport between artist management and venue for ticket needs and ticket sales. Attend production promotion meetings and work with booking department members to program their events correctly.
Lead staff in proper Customer Service Policies including resolving customer (internal and external) issues and interfacing with other departments. Assures consistent, courteous, respectful and timely service.
Prepare and provide pertinent reports to the finance department, all other departments as necessary and other third parties or partners on a need to know basis on event settlement reports and ticket counts, with strong emphasis on training and communication on internal ticketing and communication programs.
Run a production department meeting when events go on sale. Will review seating diagram and production to ensure all departments and artist agree with layout and mapping.