Box Office Manager

LegendsKent, WA
27d$30 - $33

About The Position

ASM Global, the leader in privately managed public assembly facilities has an exciting and immediate opening for a Box Office Manager at accesso ShoWare Center in Kent, WA. This position will oversee ticket sales and all aspects of box office operations.

Requirements

  • Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work independently, exercising judgment and initiative.
  • Organize and prioritize work to meet deadlines.
  • Operate computerized ticketing system, standard office equipment and personal computer using Windows, Word, Excel, time management system for employees, event booking and scheduling software.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Calculate figures and amounts such as discounts, interest, commission, properties, and percentages accurately and efficiently.
  • Handle/reconcile large sums of money utilizing prescribed cash management controls.
  • Demonstrate knowledge of principles of bookkeeping, accounting, and box office procedures.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Remain flexible and adjust to situations as they occur.
  • Work in a fast-paced environment and handle a heavy workload that can present stressful situations.
  • Must have experience in accounting and customer service.
  • Must be able and available to work flexible day and evening times, including weekends.

Nice To Haves

  • Bachelor's degree is preferred or an equivalent combination of education and experience.
  • Box Office experience in a similar environment strongly preferred.
  • Supervisory experience preferred.

Responsibilities

  • Directs and oversees the internal control of daily operations as outlined in the ASM Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all ticketed events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events with Director of Ticketing.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
  • Assists or sells tickets as needed.
  • Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Additional responsibilities as required by Director of Ticketing and/or General Manager.
  • All other duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Food Services and Drinking Places

Number of Employees

1,001-5,000 employees

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