Box Office Associate
About The Position
Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Associate to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable individual with strong organizational and problem-solving skills who can provide efficient, friendly ticketing service while helping maintain a welcoming, accessible, and professional experience for all guests. Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply. JOB OVERVIEW The Box Office Associate supports the Box Office Manager with daily ticketing operations, including guest inquiries and sales, contributing to a welcoming, efficient, and accessible front-of-house experience for all patrons.
Requirements
- Experience in customer service, ticketing, hospitality, or sales (1-2 years preferred).
- Experience with CRM or ticketing platforms is helpful but not required (e.g., Spektrix, Tessitura, AudienceView); willingness to learn new systems is valued.
- Strong communication skills across in-person, phone, and email interactions, with the ability to provide clear and friendly guidance to guests.
- Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment.
- Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally carrying, pulling, or lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.
Responsibilities
- Support daily box office operations, including ticket sales, will-call, opening/closing procedures, and basic financial handling under the guidance of the Box Office Manager.
- Provide attentive, human-centered customer service for phone, email, and in-person inquiries, including ticket purchases, exchanges, conflict resolution, and ADA accommodations.
- Maintain accurate guest records in the CRM system (e.g., Spektrix) and ensure data integrity through proper data-entry practices.
- Perform additional duties as assigned to support smooth front-of-house operations and an inclusive patron experience.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
