Box Office Manager
About The Position
Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Manager to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable leader with strong organizational and problem-solving skills who can oversee daily box office operations, support the Guest Services team, and ensure a welcoming, accessible, and professional experience for all patrons. Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply. The Box Office Manager serves as the primary point of contact for guests, overseeing daily box office operations and delivering high-quality, human-centered customer service from first inquiry through post-show follow-up. This role collaborates closely with the Guest Services team to support sales goals, maintain accurate CRM records, and ensure a welcoming and inclusive experience for all patrons.
Requirements
- Experience in a theatre or live-event environment; supervisory experience preferred.
- Proficiency with ticketing/CRM systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and ability to train staff.
- Strong financial and organizational skills, including cash handling, reconciliation, reporting, and managing holds, discounts, and house seats.
- Excellent communication and interpersonal skills, with a commitment to equity, diversity, inclusion, and belonging.
- Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment.
- Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.
Responsibilities
- Manage daily box office operations, including opening/closing procedures, ticket sales, will-call, communications, and financial reconciliation.
- Provide high-quality customer service via phone, email, and in-person, assisting with ticket purchases, exchanges, and general inquiries.
- Support subscription and group sales, including outbound calls and follow-ups, to meet sales goals.
- Maintain accurate guest records in CRM systems (e.g., Spektrix) to ensure data integrity.
- Serve as the most knowledgeable point of contact for box office processes, assisting box office associates and volunteers once initial training is complete.
- Perform other duties as assigned to support smooth front-of-house operations and guest experience.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
