Senior Box Office Manager

ASM Global • Long Beach, CA

1d • Onsite

About The Position

This position will ensure that the box office operates within the scope of generally accepted box office/accounting/banking practices and that the staff provides excellent customer service both internally and externally. In addition to performing the following duties, personally or through supervised staff, this position will be responsible for operating, training, and overseeing the in- house Archtics program for personal seat licenses, suites, and club tickets.

Requirements

• Bachelor's Degree required.
• 10 years related box office or ticket experience required.
• Experience in customer service and supervision essential
• Box office, Ticketmaster and Archtics experience required.
• Superior customer service and problem-solving skills required.
• Knowledge and experience with financial procedures and managing statistics electronically.
• Previous supervisor and leadership experience.
• Advance computer skills including proficiency in Microsoft Office required.
• Must be able to work independently.
• Ability to work irregular hours in addition to normal business hours as needed.
• Excellent written and verbal skills, organizational ability, and interpersonal skills.
• Ability to effectively supervise box office staff.
• Ability to prioritize multiple projects.
• Professional presentation, appearance, and work ethic.

Nice To Haves

• Experience with Ticketmaster Host and Artichs ticketing systems preferred.

Responsibilities

• Work with venue directors to ensure efficient operations of the box office in each facility.
• Direct and oversee daily operations as outlined in the Box Office Manual.
• Maintain the Archtics system and facilitate efficient communication between the Ticketmaster Host and Archtics programs.
• Develop and nurture strong relationships with all the current tenants in each facility.
• Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner to ensure an accurate ticket build for all ticketed events.
• Work with event promoters and appropriate personnel to establish ticket pricing, scaling, and seating configurations.
• Establish and maintain positive, effective working relationships with the promoter and other show personnel.
• Build and modify all ticketed events when necessary.
• Establish event files that correctly document how the show was built, with all the event build details as well as any requested changes to the event over the life of the event.
• On a daily basis, properly track all holds, comps, audits, and ticket inventory schedules.
• Manage internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
• Act as the on-site Box Office representative on the day of events for all production changes, artist/promoter/vip program needs, and all other box office related responsibilities including participating in the event settlement process.
• On event nights, settle all box office activity with a prepared and complete box office statement.
• Act as the main point of contact between Ticketmaster and Legends Global.
• Maintain communication with Ticketmaster for any updates and/or revisions within the set-up of the ticketing system.
• Monitor the daily ticket sales for all upcoming events and communicating the totals to venue directors and promoter representatives.
• On a daily basis, accurately monitor the inventory of all tickets being distributed and available for sale.
• Pay close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit.
• Develop, monitor, and ensure that ticketing related financial information is easily and readily available to the accounting department.
• Train the staff on proper cash handling procedures and maintain proper cash controls.
• Accurately record daily cash received, cash advance orders, change orders and vault balances.
• Properly balance the daily sales of the ticket sellers with regard to the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day.
• Audit the daily transactions and prepare the end of the day bank deposits.
• Prepare and submit a daily sales report of the previous day’s business transactions.
• Train appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations.
• Train appropriate staff on the use of the Archtics system, to optimize and expand our utilization of this Ticketmaster product across all our venues.
• Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Supervise, instruct, and train ticket sellers as to the proper selling procedures.
• Efficiently and courteously answer questions concerning prices, seating, and events.
• Demonstrate excellent customer service skills, respond promptly to customer needs, respond to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Work with the staff to constantly develop and improve the processes, systems, policies, and staff.
• Act as Manager on Duty as needed for events.
• All other duties assigned by Assistant a General Manager.
• Other duties may be assigned.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees