Box Office Manager

Denver Center For Perfo • Denver, CO

1d • Onsite

About The Position

The primary duty of the Box Office Manager is the management and supervision of CBU staff and daily operation of the Ticketing Services department. Duties are shared among a total of five Box Office managers. Responsible for accurate daily sales, preparation and submission of payroll for CBU Box Office staff, involved in the hiring, training and coaching, discipline and termination when necessary of CBU staff. Fulfilment of all event reconciliations on a nightly, monthly and fiscal year basis. Required demonstrable experience of customer service skills with expectations of resolving customer service matters as they arise. Represent Ticketing Services in various internal and external meetings. Must be available to work weekdays, evenings, weekends and holidays. This position reports to the Associate Director of Ticketing Services - Operations.

Requirements

• Strong customer service and sales background required.
• Proficiency with Microsoft Office including teleconferencing software, Word, Excel, Outlook, Power point and other Windows applications required.
• Must have the ability and desire to work with people and the public and possess conflict resolution skills.
• Must be available to work a flexible schedule including evenings, weekends and holidays.

Nice To Haves

• Associates degree preferred.
• Two years of previous box office or call center experience preferred.
• Previous management/leadership experience of similar size and scope to the DCPA Box Office staff preferred.
• Working knowledge of Tessitura ticketing system or similar ticketing system preferred.
• Experience with basic accounting knowledge, experience with scheduling and payroll preferred.

Responsibilities

• Provide support and management to a team of 25+ box office union staff
• Responsible for day-to-day work assignments and ensuring accurate fulfilment.
• Communication of information regarding ticketing, sales goals, pricing and discounts to staff.
• Responsible for communication and adherence of Box Office and DCPA policies within the department.
• Assure sales and services are compliant with ADA law.
• Responsible for creating and sustaining a culture that affirms equity, diversity and inclusion within the department, our patrons and constituents
• Provide content and regular updates for internal box office intranet.
• General troubleshooting and communication with IT department as needed.
• Responsible for accurate subscription packages and show build checks.
• Create and report on Sales Staff Incentives
• Responsible for Office supplies, uniforms, and paper goods inventory management.
• Broker account monitoring and management. Including distribution/ record keeping of Broker Show Report activity
• Document incident reports, communicate with box office union representatives and administer disciplinary actions of employees when necessary.
• Manage Broadway night-of-show windows, communicate with venue house staff, address/resolve immediate ticketing problems and concerns and sign-off on event statement.
• Responsible for event statements, event reconciliations and month end reporting for all DCPA and Client productions.
• Responsible for onboarding and new Box Office agent training.
• Ability to respond quickly, positively, professionally and confidently within a very busy and high paced environment.

Benefits

• Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance
• 401k Plan with employer contributions
• Time off benefits including personal days, sick days, vacation days and 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree