LN Concerts, Box Office Manager
About The Position
Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third- party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.
Requirements
- 2-3 years experience as a box office manager or ticketing representative
- Bachelor’s degree from an accredited university or comparable work experience
- Strong knowledge of Box Office or similar operations
- Knowledge of ticketing provider software a plus
- Experience collaborating with production, marketing, booking and accounting a plus
- Excellent oral and written communication
- Ability to work day, evening and weekend hours, based on the needs of daily business operations
- Working knowledge of Microsoft Office applications (Word, Excel, etc.)
- Excellent interpersonal and communication skills
- Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate
- Must be able to work under pressure to meet strict deadlines
Responsibilities
- Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.
- Build events using the Ticketmaster platform and oversee non-Ticketmaster builds.
- Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices.
- Provide support and guidance to artist clients and tour personnel
- Monitor and maintain event inventory including holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours.
- Provide ongoing reporting to touring team, Live Nation executives, and tour personnel
- Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties
- Oversee and process ticket requests.
- Collect and analyze inventory data across multiple ticketing platforms.
- QA events to ensure accurate and consistent event information and set-up.
- Adhere to Live Nation ticketing initiatives, programs, policies and procedures.
- On-site support at local events in the Los Angeles/surrounding areas.
- Balance and report on event financials.
- Train and manage part time staff.
- All other duties as assigned
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
