Box Office Coordinator

San Manuel Casinos • Highland, CA

8d • Hybrid

About The Position

Under the direction of the Supervisor, Box Office, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. Oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino.

Requirements

• Associate’s Degree in related field required.
• Minimum of two (2) years of Box Office or related experience required.
• Previous experience using Ticketmaster or AXS required.
• Understanding of Box Office specific terminology required.
• Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
• Must possess the ability to resolve conflicts in a customer focused, professional manner.
• Must be capable of multitasking in a high volume setting.

Nice To Haves

• Bachelor’s Degree in related field preferred.
• Minimum of one (1) year of experience of financial analysis, inclusive of generating detailed reports preferred.
• Two (2) years strongly preferred.
• Previous experience in a leadership capacity preferred.
• Previous experience with the servicing of high-end clientele strongly preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities.
• Resolves problems and responds to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions.
• Oversees will-call for all ticketed events as they pertain to the Yaamava’ Event Center and ensures compliance to all relevant ticket laws. Processes promotional and complimentary ticket logs.
• Collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful. May be required to assist with ensuring rider requirements are met and contract processes are executed. Performs end of shift closing duties for Box Office.
• Oversees the fiscal operations of daily reconciliations and proper cash handling procedures. Runs reports and comparisons on quarterly and yearly revenue variances for the Entertainment Department and General Administration. Develops, compiles, edits and proofs Audit Detail Reports; submits all reports to Casino Accounting for final balancing. Ensures accuracy of transactions and compliance with Yaamava’ policies and procedures.
• Coordinates the scheduling and training of team members in relation to event show coverage; ensures all team members are properly trained in handling customer issues and complaints.
• Leads the system upgrade process as it pertains to Box Office Operations inclusive of the occasional testing of new software and routine maintenance and trouble-shooting; works with Information Technology Department and vendor to set up meetings and on-site visits.
• Performs other duties as assigned to support the efficient operation of the department.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree