Box Office Attendant | Part-Time | Flint River Entertainment Complex
About The Position
The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events, while delivering exceptional customer service to patrons. This role requires a strong understanding of the Ticketmaster system, event details, and venue seating configurations to assist guests with ticket purchases and inquiries. The attendant processes transactions, handles cash and credit payments with accuracy, and ensures proper distribution of tickets and change. Additionally, the position involves responding to phone inquiries, maintaining confidentiality of financial and customer information, and reconciling daily ticket sales.
Requirements
- Ability to multitask in a fast‐paced environment.
- Familiarity with Windows-based computers.
- Possess excellent customer service skills.
- Experience working with the public and cash.
- Ability to work independently and as a productive member of a team.
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
- Proven ability to work well with all levels of management.
- Strong analytical and problem‐solving skills.
Nice To Haves
- Box office experience preferred but not required.
Responsibilities
- Know and understand the operations of the Ticketmaster system.
- Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating).
- Know and understand seating charts and configurations.
- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Collect proper currency or credit card amount for the purchase of ticket(s) as well as give back the proper number of tickets and correct change.
- Communicate with and satisfy patrons with world-class customer service.
- Operate the phone and address patrons’ requests for information.
- Reconcile all monies received from ticket sales.
- Maintain confidentiality.
- Additional duties may be assigned by the Box Office Director or Box Office Supervisor.
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
