Box Office Attendant

ASM Global•Long Beach, CA

4d•Onsite

About The Position

Legends Long Beach Amphitheater, managed by Legends Global, has an immediate opening for a Box Office/ Information Booth Attendant. This position is responsible for ticket sales operations, guest assistance, and providing exceptional customer service for events and entertainment experiences.

Requirements

Ability to work ticket windows and Guest Experience stations with minimal supervision.
Ability to work flexible hours including days, evenings, weekends, holidays, and extended event hours as needed.
Must maintain a professional attitude, appearance, and demeanor.
Strong commitment to hospitality and guest satisfaction.
High school diploma or general education degree (GED) required.
Ability to count money and make change accurately.
Ability to listen, follow instructions, and communicate effectively.
Ability to input data into computerized ticketing systems and process transactions accurately.
Strong communication and interpersonal skills.
Ability to read and interpret written information.
Strong organizational and problem-solving abilities.
Ability to work independently and collaboratively as part of a team.
Excellent customer service skills and strong sense of public relations.
Basic computer knowledge.
Employee is regularly required to move throughout the facility, stand for extended periods during events, and communicate effectively with guests and team members.
Employees are regularly required to use hands to handle and count currency and operate ticketing equipment.
Specific vision abilities required include close vision.

Nice To Haves

One (1) or more years of related experience and/or training preferred.
Equivalent combination of education and experience may be considered.
Box office, guest services, hospitality, or customer service background preferred.
Experience with computerized ticketing systems and point-of-sale systems is preferred.

Responsibilities

Opens and/or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate counts when selling hard tickets or accesses computer systems for counts of computer-printed tickets.
Completes daily ticket sales reports and maintains accurate balance sheets of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
Fills reservations for seats by telephone or mail and handles Will-Call procedures according to established guidelines.
Efficiently and courteously answers questions concerning prices, seating, event information, and upcoming attractions.
Demonstrates excellent customer service skills by responding promptly to guest needs and handling most box office questions independently.
Files various records and reports and performs related clerical duties as assigned.
Provides guests with directions, venue information, event schedules, parking information, and general assistance throughout the facility.
Assists guests with accessibility inquiries and directs guests to appropriate accommodations or services.
Supports guest relations by addressing concerns, resolving minor issues, and escalating matters when necessary.
Maintains a professional, welcoming, and knowledgeable presence at the Guest Experience Information Booth.
Assists with lost and found procedures, guest incident documentation, and communication with venue departments as needed.
Distributes venue materials, maps, promotional items, and event-related information.
Promotes a safe, positive, and memorable guest experience while maintaining professionalism in high-volume event environments.