BOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)

MOKB Presents / HI-FI / Easy Rider / Houselight Ventures•Indianapolis, IN

7d•$13 - $15•Onsite

About The Position

HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week. The Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. This position reports directly to the Box Office Manager and provides a great entry point to future opportunities within the company.

Requirements

High School diploma or equivalent
Must be 18 years of age or older
Comfortable using online technology and proficient typing skills
Ability to walk/stand for extended periods of time
Excellent customer service, communication, and phone etiquette skills
Problem-solver who excels at troubleshooting
Comfortable using online technology and proficient typing skills
Positive, outgoing personality who can remain pleasant under challenging situations
Self-starter who can excel with little supervision

Nice To Haves

Prior event or customer service experience
Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster

Responsibilities

Open, close and manage box office during events
Sell tickets and upgrades using our in-house ticketing platforms
Manage customer service and event inquiries via phone, email, and in person
Support event manager and artist tour manager for credentials, access and VIP events
Process and manage customer seating upgrades
Settlement and reconciliation of cash transactions at the end of shift
Change venue marquee at the end of each shift
Present a positive attitude and welcoming first impression to customer
Maintain a clean and organized working space