SE Modlin Box Office Associate

University of Richmond

5d•Onsite

About The Position

Box Office Associates at the Modlin Center for the Arts assist with Box Office duties for all ticketed events taking place in the Modlin Center, including package/series and single ticket sales. They help provide accurate information to the University community and the public about ALL events at the Center and appropriately direct campus inquiries. The Box Office Staff serves as the first point of contact between patrons and the Modlin Center. This position involves interacting with fellow students, campus community, and outside patrons to provide a friendly and helpful ticketing experience.

Requirements

Must be detail-oriented, reliable, and honest, as the job entails handling money.
Strong customer service and/or interpersonal skills needed.
Ability to work independently and proactively in a variable environment.
Must be capable of solving problems quickly and efficiently.
Must be able to work nights and weekends, in addition to weekly daytime shifts.
This position requires an appropriate manner/dress for working with the public and the ability to represent the Modlin Center in a professional manner.
Appropriate dress consists of business casual attire for daytime shifts and business dress for evening/performance shifts.
Inappropriate Box Office Associate attire includes crop tops, jeans, torn or tattered clothing, sweats, workout or club attire.

Nice To Haves

Knowledge of music, dance, and theatre is helpful but not required.

Responsibilities

Process ticket sales and reservations for all Modlin Center and University events, in person and over the phone at the Box Office.
Provide callers with detailed information on all Modlin Center events and occasionally provide information on other events around campus.
Be a confident and assertive communicator while maintaining a polite and professional demeanor.
Make recommendations for improving the patron experience.
Must become familiar with aspects of Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre and Perkinson Recital Hall that pertain to patron experience.
Assist with ticket sales and ticket pick-up (Will Call) on performance days.
Process credit card payments and donations confidentially.
Maintain constituent files on all patrons and organizations while upholding sensitivity to personal information.
Perform all duties in accordance with established safety procedures.
Monitor and respond to phone messages, using the Sling scheduling and messaging app.
Communicate regularly with House Management and staff in person and by radio during events and performances.
Provide House Management with Box Office ticket counts before and during performances.
Must be able to learn Tessitura ticketing platform.
Perform specific daily or weekly tasks as assigned by the Supervisor.