Box Office Administrator (PT)

ASM Global•Pembroke Pines, FL

1d•Onsite

About The Position

Ticket Service Representatives are the first point of contact for our guests. They delivered exceptional customer experience while assisting with ticketing transactions, inquiries, and event information. This role requires professionalism, accuracy, and a friendly demeanor to ensure every guest feels welcomed and supported.

Requirements

High School Diploma or equivalent required.
Previous customer service or guest services experience preferred.
Strong customer service orientation with a cheerful outlook.
Excellent verbal and interpersonal communication skills.
Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
Strong attention to detail and ability to anticipate guest needs.
Ability to work independently and exercise sound judgment.
Flexibility to adjust to last-minute changes and operational needs.
Proficiency with computers and tablets; ability to learn new systems quickly.
Strong teamwork and collaboration skills.
Ability to operate a computerized ticketing system and standard office equipment.
Must have reliable transportation and be able to report to work as scheduled.
Availability required for irregular hours, including nights, weekends, and holidays based on event needs.
Frequent standing, walking, bending, kneeling, reaching, and manual labor.
Must be mobile and able to navigate between different areas of the venue quickly.

Nice To Haves

Experience in live entertainment, sports, or hospitality settings is an asset.
Bilingual skills (Spanish/English) are a plus but not required.
Knowledge of Ticketmaster Host and/or TM1 Sales is an asset, but training will be provided if needed.

Responsibilities

Greet and assist all guests in a courteous, professional, and friendly manner.
Ensure guest needs are met by providing seating assistance and ticketing guidance.
Deliver a consistent, high-quality level of customer service at all times.
Proactively anticipate and address guest concerns, including ticket purchases, directions, event schedules, and general venue information.
Accurately distribute “Will Call” tickets and manage related guest inquiries.
Troubleshoot ticketing concerns quickly and professionally.
Provide assistance to guests both in person and over the phone.
Collaborate with fellow staff members to ensure smooth operations.
Maintain reliable attendance and punctuality; flexible availability is required to meet a minimum of 80% event schedule coverage.
Adhere to all ASM Global (or applicable venue operator) policies and procedures.
Perform other duties as assigned by supervisors or management.