Bow Technician
About The Position
This role is responsible for servicing bows, including setup, tuning, repair, and stringing, while ensuring customer satisfaction and safety. The Bow Technician will also communicate repair processes and maintenance suggestions to customers, maintain a clean workspace, attend training, and assist with sales-related tasks such as stocking merchandise and handling trade-ins. The position requires product knowledge to answer customer inquiries about merchandise. As an employee-owner, you are expected to embody the company's values: delivering a personalized customer experience, maintaining a team-first mentality, embracing change and learning, taking pride in your work with an ownership mindset, and acting with honesty and integrity.
Requirements
- High school diploma or general education degree (GED), or 3 months of related experience, or an equivalent combination of education, training, and experience.
- Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
- Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- Must be able to also exert up to 50 - 80 lbs of pulling force regularly.
Responsibilities
- Carefully follow instructions per the specific requests of the customer, while maintaining safety requirements
- Service bows include: Setting up bows with accessories, Tuning Bows, Repair of bows, Stringing bows
- Communicate the process of repair and suggestions for ongoing maintenance
- Maintain an orderly and immaculate appearance of personal workspace, archery bench, back stock space, and surrounding areas
- Attend sales and product knowledge training meetings when required
- Be knowledgeable to answer questions concerning location, price, and use of merchandise
- Stock shelves, counters, or tables with merchandise
- Contact vendors to order and follow up on repair part orders
- Assist with customer trade-ins
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k) with Roth options
- Associate discounts
- Full health coverage—including medical, HSA, dental, and vision
- Accident and hospital indemnity insurance
- Employee Assistance Program
- Paid time off
- Holiday pay
- Maternity leave
- Bereavement leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
