Boutique Manager - IWC/Panerai

Bucherer USA•Upper Merion Township, PA

22h

About The Position

The Boutique Manager is responsible for partnering with the Store Director in maximizing store profitability by focusing on Tourneau’s key strengths. This includes ensuring an outstanding client experience, supporting and motivating Sales Professionals to meet or exceed sales objectives, and efficiently managing all store operations. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to the servicing a new or existing watch. It is crucial that the Boutique Manager focuses on developing a long-term relationship with the client that is based upon trust so that the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.

Requirements

1-3 years of relevant luxury retail experience, including at least one year of management experience.
Expert communication, leadership, and management skills.
Sales driven and results orientated.
Willing to be hands-on and work with the team to fulfill operational and organizational needs.
Must be able to work a flexible schedule throughout the week.
A passion for developing clientele and selling.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
A Bachelor’s degree or equivalent in business or related discipline is preferred.
Bi-lingual language proficiency is a plus to cater to our international customer base.

Responsibilities

Support and motivate Sales Professionals to meet or exceed objectives (40%)
Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets. This includes vintage as well as Tourneau watches.
Train Sales Professionals on the art of luxury watch sales. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate watch and closing the sale. This is accomplished through new hire training and on-going coaching.
Coach Sales Professionals:
Provide just-in-time feedback to Sales Professionals on how to improve skill set.
Based upon sales summary, provide weekly coaching to Sales Professionals to ensure they are using all tools to sell, including the Watch Protection Plan, Tourneau Financing and Trade-ins.
Maximize percentage to retail on trade-ins and VIPs by ensuring the client understands the advantages of purchasing from Tourneau.
In accordance with Tourneau guidelines, determine trade-in value of a watch and guidelines determine any discount to be provided on a watch.
As needed, work with Sales Professionals to close sales.
Follow-up with Sales Professionals on clienteling, so that clients are more likely to think about visiting and buying from the store in the future.
Constantly monitor sales and identify brands that may require additional sales training in order to increase the comfort level of Sales Professionals in selling a particular brand.
Understand local competitors and equip Sales Professionals with this knowledge.
Efficiently manage all store operations and personnel (60%)
Supervise daily activities of CPO Manager, Service Manager, Cash Office and Sales Professionals in Store Directors absence.
Maintain clear communications with Regional Manager, Corporate Offices, other Store Directors and watch vendors.
Manage all business reporting including signing-off on Daily Business Report, creating weekly and monthly business reports for corporate, scheduling of personnel and payroll.
Responsible for opening and closing of store
Open store and safe in accordance with established security procedures.
Remove watches from safe and direct Sales Professionals to display in assigned cases or windows.
Manage inventory counts 2x per days with manager responsibility for Rolex counts.
Responsible for locking items in safe at close of business and retrieving case keys.
Monitor inventory received into or shipped from the store.
Approve special orders.
Closely monitor store security.
Constantly recruit top talent from competitors who demonstrate outstanding client service. This included interviewing, hiring and on-boarding.
Handle performance issues with staff, i.e., corrective actions and attendance.
Execute corporate directives/special projects as required.