Boutique Keyholder

Monica Vinader•New York, NY

1d•$23•Onsite

About The Position

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

Requirements

Customer obsessed and always prepared to go the extra mile
An excellent communicator with strong interpersonal skills
Proactive, positive and flexible
Commercially aware and target motivated
Ability to upsell and link sell
Ability to build and maintain a client book
Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

Responsibilities

Fully responsible for all store operations and administration when on a shift without the Boutique Manager or Boutique Assistant Manager
Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager regularly and in sufficient detail
Trusted key holder responsible for opening/closing store
Support integration and training of new starters
Support on-going staff training, coaching and development
Motivate team to drive sales to achieve store target
Ensure all staff adhere to Monica Vinader Dress Code and Grooming Guidelines policies
Ensure staff comply to company policies, procedures and instructions at all times
Ensure the team deliver a consistent and exceptional standard of customer service
Greet all clients with a friendly and welcoming demeanour
Establish client’s needs, offer guidance and advice
Maintain high level of customer service at all times
Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
Mystery shop reports should not be below 75%
Manage all customer issues following Monica Vinader company guidelines
Collect and update customer information to ensure efficient use of client book and accurate data capture
Develop and maintain client relationships in line with Monica Vinader company guidelines
Assist Marketing with arranging boutique events
Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
Ensure the appropriate processing of: store maintenance and snagging internal/external transfers maintaining back stock, trays, packaging and cash desk in-store services (including engraving) repairs and damages
Compile and execute all Boutique reports
Ensure sufficient staff training is carried out prior to staff processing payments
Process payments, refunds and exchanges accurately following company guidelines
Open/close/reconcile tills daily investigate any discrepancies fully, report issues to Boutique Manager
Managing petty cash in absence of Boutique Manager
Adhere to Monica Vinader Stock Management policy
Report discrepancy/stock loss incidents to Boutique Manager