Boutique Director, Canada Special Projects

Richemont•Vancouver, BC

1d•Onsite

About The Position

Responsible for leading all aspects of the boutique's strategic vision for the Vancouver market, including client experience, talent development, sales strategy, operational excellence, and merchandise/visual merchandising. The Boutique Director is an Ambassador of the maison, responsible for championing Delvaux with clients and partners. Accountable to sales and CRM objectives, fostering team collaboration and culture, achieving operations and merchandising standards.

Requirements

Minimum 10 years’ prior Store Leadership experience.
Luxury sector preferred
Entrepreneur with experience of people management, coaching a team to build a high-performance culture – leader, dedicated to support and develop the team
Operationally strong, able to translate strategies into operational plans
Excellent interpersonal and communication skills, able to build relationships across all levels of the organization
Commercially Minded with an extensive understanding of the Luxury Market with a strong background within Client Development and recruitment
Bilingualism (English and French) is a strong asset, particularly for roles in Quebec or other bilingual regions.
Proficient in Microsoft Office (Word, Excel, PowerPoint)
SAP and Concur

Responsibilities

Actively expands the notoriety of Delvaux within Vancouver and the broader Canadian market
Embodies Delvaux in the local market and when hosting clients abroad
Builds and nurtures a network that has impact on the local, national and international luxury business in order to promote customer loyalty and deepen client relationships
Promotes the culture of the brand internally and externally
Ensures the boutique atmosphere transmits Delvaux’s values and brand image
Attracts, develops and retains best-in-class talent
Inspires and motivates team with consistency to maintain high morale and achieve results
Creates development plans for sales team and supervisors
Sets individual objectives and ensures team is well equipped, trained and aligned in strategic vision
Prioritizes monthly touch-bases, midterm evaluations and yearly formal evaluations
Provides strategy for team, upholds company policies, orchestrates change as needed, in compliance with Canadian labour laws and employment standards.
Develop boutique business plan to include clienteling and marketing strategies that drive client engagement and continues to grow the customer base with particular emphasis on local clients
Maintain a keen awareness of market trends and competition
Introduce business proposals that offer the potential to increase sales and market share
Continuously motivate and coach sales advisors to meet individual sales & productivity goals.
Provide recognition for top sales advisors and high contributors
Demonstrate sales leadership for team by playing an active role in client engagement
Proactively manage the CRM strategy and clienteling function in the store
Ensure all team members are knowledgeable of all company products, company information and heritage
Ensure employees are provided with timely product knowledge to ensure strong collection launch and pre-sell results, as well as effective styling across all categories
Provide feedback on product assortment, buying trends and customer requests
Effective utilization of POS system and its inventory management functions
Provide daily, weekly, monthly qualitative and quantitative business reports as required by the CEO
Determine staffing needs and create staff schedules to ensure appropriate store coverage
Complete all store administration in an accurate and timely fashion
Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit
Ensure compliance with all internal control procedures: maintain inventory accuracy
Maintain the highest standard of housekeeping and organization both on and off the sales floor
Perform other projects, as assigned
Ensure the highest level of customer service with consistency through the selling ceremony
Support sales associates with After Sales Service issues, i.e. return, defective merchandise, repairs
Maintain visual merchandising standards and store environment as set forth by corporate visual department
Work with local VM freelancer(s) in partnership with HQ to achieve goals of impactful window installation and displays