Boutique Assistant

Richemont•New York, NY

3d•$20 - $22•Onsite

About The Position

A Chloe Boutique assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner. They also provide assistance to the stylists during a sale and participates in daily operational tasks. We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Requirements

College degree preferred.
Previous experience in luxury retail or hospitality is a plus.
Must be available to work retail hours including weekends.
Ability to work in a fast-paced retail store environment.
Basic computer skills (tablets, PC).
Must be able to stand on feet all day.
Passionate about Chloe
Additional language skills are a plus.
Excellent interpersonal and communication skills are required.
Strong understanding of Customer Service needs and Customer priorities.
Strong attention to detail with the ability to multitask with precision.
Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Self-Starter with Team-Player approach.

Nice To Haves

Previous experience in luxury retail or hospitality is a plus.
Additional language skills are a plus.

Responsibilities

Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
Supports the sales team with handling service items, providing to the service/operations team for repairs.
Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
Participates to set up and breakdowns at opening and closing of the boutique.
Assist as needed with the proper preparation and packaging of product for shipment.
Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.